PRIVACY POLICY


Protecting your privacy and the confidentiality of your personal information is vitally important to us. This Privacy Policy explains why we collect personal information and how we collect, disclose, use, store and protect your personal information. It also explains how you can update any personal information provided to us, or make a complaint if you have concerns.


WHAT IS PERSONAL INFORMATION?

Personal information is any information that can be used to identify you, such as your name, shipping address, telephone number and email information.


WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information including your full name, shipping address, telephone number and email. We do not collect your financial information or retain credit card numbers used to purchase products as this information is collected by a financial institution that has their own privacy policy. If you receive a request for sensitive personal information (such as credit card details) in an email, please do not provide this information because the request may be fraudulent. You can help us identify fraud, and if any suspicious circumstances occur, please contact our privacy officer.


WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We may use this information to improve our products or to provide better service for you. When you place an order, Btlos Bicycle will ask you to provide a detailed shipping address and telephone number so that you can successfully receive the package or when you are not at home, the courier can contact you in time. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. The personal information we collect or use is only used to provide the above purpose.


WHEN AND HOW DO WE COLLECTION YOUR PERSONAL INFORMATION?

We collect most personal information directly from you when you consent to communications from us. You provide us your information when you purchase (or enquiry to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you make a refund, return or other claim, you use our website, you deal with us on the phone, you write to us, or when you visit to us. We may also collect information about how you use our website to help us better serve you. For example, we may do this when you click on a link from our website. This information is derived from cookies that identify the computer you used to access our website and the cookies collect your computer’s internet protocol (IP) address, the time and date of your visit to the website, and the pages you have accessed or viewed and the type of browser you are using. When we use cookies to collect your personal information, we are collecting this information to better understand your browsing and purchasing behavior.


WHAT IF YOU DON’T WANT US TO COLLECT YOUR PERSONAL INFORMATION?

You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you. When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser.


WHAT IF YOU DON’T WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US?

At any time, you can tell us that you do not want to receive such communications from us by unsubscribing online or by contacting our Privacy Officer.


WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

If we are required to do so by law or you violate our terms of service, we may disclose your personal information.


HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?

Your personal information may be stored in various forms, including electronic and hard copy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information. It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail the Privacy Officer. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so. For private labels and OEM customers, in order to ensure the security of your personal information, all employees of Btlos Bicycle are required to sign a privacy agreement, and all of them strictly enforce the privacy of the company.


SECURITY?

Any personal information that you submit will be protected by our secure SSL payment gateway server. This technology encrypts all information including your credit card and all personal information passed from you to our website. Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.



QUESTIONS OR CONCERNS?

If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavor to respond to your request within 7 days. Email: support@btlos.com