• Reply your inquiries within 2 working hours or as soon as we get the inquiries.
  • Factory visit is warmly welcomed.
  • Customized painting or logo is acceptable.
  • Quality will be controlled from beginning to end.
  • Offer OEM design and private labeling.
  • If the product you received is defective or the item is incorrect due to Btlos's mistake, we will replace another new or refund.
  • Technology supports for the work time.
  • All rims will be checked and cleaned before packing into the carton.
  • Competitive prices for the top quality carbon rim.

If you are having problems placing an order or with an order you received please contact our Online Customer Service department at note that only emails concerning purchases made directly through the will be answered).

Our online customer service hours are:
Monday - Saturday 8:30am to 8:00pm

Due to the busy holiday season please allow up to 4 hours for a response to your inquiry.
For inquiries not regarding purchases made directly through please email